This article is for vendors who received a request for bank details from a business that uses Ambrook. You don't need an Ambrook account to share your details.
Receiving a request
When a business you work with wants to pay you by ACH, they can send you a request through Ambrook. It arrives by email and includes a secure link to add your bank details.
The business may also send you the link by text or another message.
The request comes from the business you work with. Ambrook sends the email on their behalf.
Tip: Can't find the email? Check your spam or junk folder and mark it as "Not Spam."
Signing in
Click the link in the email or message.
Confirm your email address.
Ambrook emails you a sign-in link. The subject reads "Sign in to share your payment details with" the business's name.
Click Sign In in that email.
If you open the sign-in link on a different device, you'll be asked to confirm your email again.
Adding your bank account
Choose your account type.
Enter your routing number and account number.
Enter the account holder name.
Optional: give the account a name, like "Business checking."
Click Review and check your details. Click Change to fix anything.
Submit your bank account
You'll see a confirmation that the business can now pay you by direct deposit.
Managing your saved accounts
After you add an account, it appears in your Saved Bank Accounts list.
Set a default. If you save more than one account, open the ⋮ menu on an account and choose Set as default. The business pays your default account.
Edit an account. Click View Details, then Change next to the detail you want to update. Your changes save automatically.
Remove an account. Open the ⋮ menu and choose Remove account. If you remove your default, you'll choose which account the business should pay instead.
Changes apply only to the business that sent you the link.
Further protecting your account
You can add an additional layer of security by enabling SMS verification to the vendor portal. After you provide your phone number during setup, each time you access the vendor portal, you'll receive and need to enter a one-time password.
FAQ
[DROPDOWN FAQ]
Do I need an Ambrook account to share my bank details? No, you don't need an Ambrook account to share your bank details. Confirm your email, add your bank account, and you're done.
Is this request legitimate? The request includes the name of the business asking for your details. If you're not sure the request is from them, contact the business directly before you enter anything.
Who can see my bank details? Only the business that sent you the link can see the bank details you share with them.
When will I get paid? The business decides when to send each payment. ACH payments usually arrive in 1 business day. Depending on your bank, some take 2–4 business days.
I work with more than one business on Ambrook. Do I have to enter my details for each one? Each business sends its own request, and changes you make apply only to the business that sent the link.
I changed banks. What should I do? If you changed banks, sign in with your link and update or remove your account. If a payment is already on its way, contact the business, since it may go to your old account.
Who do I contact about a payment? For questions about a payment's amount or timing, contact the business that's paying you.