This article is for customers who received an invoice from a business that uses Ambrook. You don't need an Ambrook account to pay.
Receiving an invoice
When a vendor sends you an invoice through Ambrook, it arrives by email. The email includes a PDF of the invoice and a link to pay online.
The vendor may also text the payment link to your phone number.
Other people at your business may be copied on the email.
If you reply to the email, your reply goes to the business that sent it.
Tip: Can't find the email? Check your spam or junk folder and mark it as "Not Spam." Then add the sender to your safe senders list so future invoices land in your inbox.
Your vendor may also choose to get the invoice to you via an offline method, like printing and handing it to you in person.
Viewing your invoice
Click the link in the email or text to open the payment page. There you'll see:
Your vendor's name, logo, address, email, and phone number. Tap the email or phone to contact them.
The full invoice: line items, any section names the business grouped them under, and taxes, fees, or discounts.
The due date, and how many days overdue the invoice is if it's past due.
A PDF button to download the invoice and any other attachments, like a W-9 or certificate of insurance.
Paying online by card or bank account
Open the payment link from your email or text.
Choose a payment method: card or ACH.
Enter your card or bank details.
Confirm your name and email. These are filled in from the invoice; click Change to update them.
Click Pay to submit your payment.
You'll see a confirmation on the page once your payment is submitted. The charge appears on your statement under the business's name.
Bank payments take a few business days to clear. Card payments usually process faster.
Tip: If your card is declined, the page shows the reason above the payment fields. You can try another card or pay by bank account instead.
Paying by check or cash
Some vendors accept checks or cash instead of, or in addition to, online payment. If a vendor isn't taking online payments for an invoice, the payment page says Pay by check or cash.
Use the address on the left side of the payment page to mail a check.
Contact the business directly to arrange a cash payment.
The business marks the invoice as paid once they receive your payment.
Reminder emails
If an invoice is still unpaid, the vendor may send automatic reminders. Reminders go out 2 days before the due date, then 7 and 14 days after it. Each reminder includes the same link to pay.
Reminders stop once the invoice is paid.
FAQ
Do I need an Ambrook account to pay an invoice?
No, you don't need an Ambrook account to pay an invoice. Open the link in your email or text and pay as a guest.
Can I pay part of an invoice?
Online, you pay the full remaining balance of an invoice. If the business already recorded part of a payment, the page shows Amount Paid and Amount Due, and you pay the amount due. For a partial payment, you'll need to use an offline method like cash or check. If you're looking for progress billing, ask your vendor to invoice against an estimate, quote, bid, or proposal.
Can I pay multiple invoices at once?
This is coming soon.
I already paid. Why does the link still work?
The link still works after you pay so you can keep a record. Opening it shows the invoice marked Paid, with the PDF available to download.
What if the invoice was canceled?
If your vendor canceled the invoice, the payment page shows it as void and there's nothing to pay.
The page says online payment is unavailable. What do I do?
If online payment is unavailable, contact your vendor using the email or phone number on the payment page to arrange another way to pay.
Who do I contact with questions about my invoice?
For questions about an invoice's amount, items, or due date, contact the business that sent it. Their email and phone number are on the payment page.