This article is for customers who received an invoice from a business that uses Ambrook. You don't need an Ambrook account to pay.
Receiving an invoice
When a vendor sends you an invoice through Ambrook, it arrives by email. The email includes a PDF of the invoice and a link to pay online.
The vendor may also text the payment link to your phone number.
Other people at your business may be copied on the email.
If you reply to the email, your reply goes to the business that sent it.
Tip: Can't find the email? Check your spam or junk folder and mark it as "Not Spam." Then add the sender to your safe senders list so future invoices land in your inbox.
Your vendor may also choose to get the invoice to you via an offline method, like printing and handing it to you in person.
Viewing your invoices
Click the link in any invoice email or text to open the payment page. The invoice from that link opens at the top, and you’ll also see every unpaid invoice you have with that business, along with your total balance.
For each invoice you’ll see:
The business’s name, logo, address, email, and phone number.
The line items, plus any taxes, fees, or discounts.
The due date, and how many days overdue the invoice is if it’s past due.
A PDF button to download the invoice and any attachments.
The payment page works in any web browser on your phone or computer.
Paying one or more invoices
You can pay multiple invoices at once:
Open the payment link from any invoice email or text.
Check the box next to each invoice you want to pay, or click Pay All to pay your whole balance.
Click Pay Selected.
Choose card or ACH and enter your details.
Click Pay.
One payment covers every invoice you selected.
Tip: Some invoices accept different payment methods. For example, one might be card-only and another bank-only. Invoices that don’t share a payment method can’t be paid together. The page tells you which ones, so you can pay them separately.
Paying part of your balance
If you can’t pay everything right now, you can pay part of it online.
Select the invoices you want to pay toward, or click Pay All.
Click Pay a Different Amount.
Enter the amount you want to pay.
Choose card or ACH, enter your details, and click Pay.
Your payment goes to the earliest-due invoice first, then the next, until the amount runs out. Any invoice that isn’t fully covered stays on the page with its remaining balance.
Example: You owe $15,817.50 due Nov 8 and $13,450.00 due Nov 19, and you pay $20,000. The Nov 8 invoice is paid in full, and the Nov 19 invoice has $9,267.50 left.
To pay the rest later, open the invoice and click Pay Remaining.
You can’t pay more than the total of the invoices you selected.
Paying by check or cash
Some vendors accept checks or cash instead of, or in addition to, online payment. If a vendor isn't taking online payments for an invoice, the payment page says Pay by check or cash.
Use the address on the left side of the payment page to mail a check.
Contact the business directly to arrange a cash payment.
The business marks the invoice as paid once they receive your payment.
Reminder emails
If an invoice is still unpaid, the vendor may send automatic reminders. Reminders go out 2 days before the due date, then 7 and 14 days after it. Every reminder links to the same page, so you can pay any of your open invoices from it.
Reminders stop once the invoice is paid.
FAQ
Do I need an Ambrook account to pay an invoice?
No, you don't need an Ambrook account to pay an invoice. Open the link in your email or text and pay as a guest.
Can I pay part of an invoice?
Yes, you can pay part of an invoice online. Click Pay a Different Amount and enter what you’d like to pay. Your payment goes to the earliest-due invoice first. If you're looking for progress billing, ask your vendor to invoice against an estimate, quote, bid, or proposal.
Can I pay multiple invoices at once?
Yes, you can pay multiple invoices at once. Select the invoices you want, or click Pay All, and pay them together in one payment.
Why can’t I select some of my invoices together?
You can’t select some invoices together because they accept different payment methods. Pay those invoices in separate payments.
Why don’t I see invoices I’ve already paid?
You don’t see previously paid invoices because the page shows only what you still owe. This keeps your account history private if a link is forwarded. To get a copy of a past invoice, open the link in that invoice’s email, or contact the business.
What if the invoice was canceled?
If your vendor canceled the invoice, the payment page shows it as void and there's nothing to pay.
The page says online payment is unavailable. What do I do?
If online payment is unavailable, contact your vendor using the email or phone number on the payment page to arrange another way to pay.
I paid by bank transfer. Why does it say “Payment submitted”?
Your payment shows as submitted because bank transfers take a few business days to clear. The invoice is taken off your balance right away.
The page says the link is invalid or expired. What do I do?
If your link is invalid or expired, contact the business using the email or phone number on the page and ask them to resend your invoice.
Who do I contact with questions about my invoice?
For questions about an invoice's amount, items, or due date, contact the business that sent it. Their email and phone number are on the payment page.