If an account that used to sync has stopped pulling in new transactions, you can usually fix it yourself in a few minutes. Work through the steps below in order!
First, confirm the account has actually stopped syncing. On the Connections page, Ambrook shows the last time each account synced successfully. If recent transactions are missing from your Ledger and the last sync date is old, follow the steps below.
We're a small US-based team and don't offer phone support, but we're happy to help over chat or email. The steps below resolve most sync issues without needing to reach us.
Step 1 — Update your bank login
Banks periodically require you to re-verify your login for security, which can quietly pause syncing.
Go to Settings, then Connections.
Click the three dots (•••) next to the account that stopped syncing.
Click Update Login (or Fix Login, if your account is showing an error) and re-enter your online banking credentials.
Wait about 10 minutes, then check your Ledger for new transactions.
If you see a Fix Connection warning on the account, click it and re-enter your credentials; it does the same thing. Updating your login resumes syncing and does not affect transactions already in Ambrook.
If transactions start flowing in, you're done.
Step 2 — Reconnect through Plaid
If updating your login didn't work:
Go back to Settings, then Connections.
Click the three dots (•••) next to the New button and select Connect with Plaid.
Connect your bank as if it were a new account.
Watch your Ledger for about 10 minutes to confirm transactions appear.
Step 3 — Reconnect through MoneyKit
If Plaid also fails, try Ambrook's other connection provider:
Same path: Settings → Connections → the three dots (•••) next to New.
Select Connect with MoneyKit and connect your bank through it instead.
I reconnected and now I see a duplicate account
If reconnecting through Plaid or MoneyKit pulled your account in as a duplicate, don't delete anything. Message us in chat and we'll merge the accounts so you keep your full transaction history.
When to contact support
Reach out through in-app chat or at support@ambrook.com if:
All three steps above fail.
A Fix Connection warning won't clear even after you update your login.
Your balance is off by more than a single transaction, or a stretch of past transactions is missing.
When you message us, let us know which bank and account is affected so we can dig in faster.
FAQ
Why did my account stop syncing in the first place? Accounts usually stop syncing when your bank requires you to re-verify your login for security, or when something changes between your bank and our connection provider. This is normal and is fixed by updating your login.
Will reconnecting delete the transactions I already have? No. Reconnecting or updating your login resumes syncing and does not remove transactions already in Ambrook. If a reconnection creates a duplicate account, contact us and we'll merge them.
Some older transactions are missing after I reconnected. Can I get them back? Yes. When you reconnect, you can set a historical start date to pull in past transactions. If a gap remains, message support and we can help backfill or guide you through a CSV import.