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Issuing Credit Memos

Use credit memos to account different invoicing situations including breakage, overpayments, or general discounts.

Eric Jasinski avatar
Written by Eric Jasinski
Updated yesterday

What is a credit memo?

Credit memos are documents that reduce the amount due of an invoice. The difference between issuing a credit memo and editing an existing invoice is that a credit memo doesn’t void or replace the original invoice. Some examples of when you might use a credit memo include:

  • You under-delivered on your invoice (e.g. low inventory, spoiled goods, or issues with delivery)

  • You’d like to show goodwill to your customers (e.g. loyalty reward, or discounts)

  • Your customer overpays an invoice (e.g. a double payment)

  • You overbilled a customer (e.g. duplicate invoice sent, or data entry error on an invoice)

A credit note reduces the amount due without recording any payment. However, if a credit note reduces the balance of an open invoice to 0, the invoice status changes to paid.

This article covers how to create and issue credit memos. To learn how to apply them to a future invoice, reference this article on applying credit memos. For more on handling prepaid and overpaid income, see customer overpayments and prepayments.

How to create credit memos

There are several ways to create credit memos:

  • Navigate to Customers, select a customer you’d like to issue a credit memo to, then select “Add Credit Memo”.

When creating a new credit memo:

  1. Select the customer you’d want to issue a credit memo to

  2. Enter the amount you’d want to credit

  3. Enter the date for the credit memo

  4. Optionally, add a description as the reason for the credit memo

  5. Tag the credit memo with any tags you’d want to credit from

After creating the credit memo, you can download the credit memo by clicking the download icon, or through the more menu. Additionally, there’s an option to print the credit memo from there.


View credit memos balances

There are several ways to see your credit memos balance at any given time:

  • Navigate to Settings and select Credit Memos. The Open tab will list all your open credit memos, and you’ll find the total balance of your open credit memos next to the New button.

  • Navigate to Accounts and select Credit Memos under Accrued Assets.

  • You can also view the credit memo balance per customer by navigating to the specific contact, and viewing their details.

Cancel a credit memo

To cancel a credit memo, click on the more menu icon on an open credit memo, and select cancel credit memo. Note that only open credit memos can be canceled.

Any canceled credit memos can be found in the “Canceled” tab. This tab can only be seen if you have canceled credit memos.

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